Not every innovation succeeds – your pilot must recognize how receptive the organization is to adopting – and how your customers will accept this as well.
Author Archive | Shane
Discuss pilots with an open mind with no ‘taboo’ or items off limits — this takes practice. For example – this is particularly interesting when sensitive company practices and employees and bosses are at the table
Fostering innovation is critical – but will your customer accept the degree of proposed innovation? Best to have many consultations first!